TROUBLESHOOT
The most common cause of problems is when the software on your router has corrupt data. The solution is to turn off your computer, music server, switch and router. After a minute, start your router. When the router has connected to the internet again, start your switch, computer and music server.
- Check the power is connected and turned on at the rear of the server
- Press the front panel power button (the only button on the front of Antipodes music servers) for half a second and then release – note that a very brief click is how you turn the front panel lights off
- Check that the ‘ready’ light begins to flash green
- Check that the lights flash on the rear panel network port
- After the ‘ready’ light glows constant green, check that your music server is listed under the 'Setup' menu or in the Myantipodes app.
- Check that the music server is on (‘ready’ light on), and lights are flashing on the rear panel network port
- Try using the myantipodes app - it should find any Antipodes on your network, even if you are using a VPN, as long you are running AMSv4 or later
- If you prefer to use our website and you are using a vpn, disable the vpn, reboot the music server and try again
- Turn off your music server, turn off the device you are using to connect to the music server, turn off your router and any network switch between them, wait 1 minute, restart your router and any switch, and when internet access is restored by your router, turn on your music server
- Try a network sniffer app or log into your router to discover the IP Address of your Antipodes music server, and then enter the IP Address in a browser’s address bar
- Click on the ‘Refresh’ button in the solution dashboard
- Turn your DAC off completely and then turn it on again, make sure the USB input is selected, click on the ‘Refresh’ button
- Check with the DAC manufacturer whether their USB input is 100% compatible with the USB Audio 2.0 standard (your music server is 100% compatible with the USB Audio 2.0 standard), and ask if they have tested their USB input with Linux (all major Linux distros have been 100% compliant with the standard for over a decade)
- Try a different USB cable, if available
- Try a different USB port on the back panel of the music server
- Try a different DAC, if available.
- Turn off your music server, turn off the device you are using to connect to the music server, turn off your router and any network switch between them, wait 1 minute, restart your router and any switch, and when internet access is restored by your router, turn on your music server
- Open the solution dashboard for your music server, check your desired output (DAC, Digital Outputs, or Analog Output) is shown as selected, switch to another Preset and then select the correct Roon Preset, and then check Roon again.
- Turn off your music server, turn off the device you are using to connect to the music server, turn off your router and any network switch between them, wait 1 minute, restart your router and any switch, and when internet access is restored by your router, turn on your music server
- Open the solution dashboard for your music server, check your desired output (DAC, Digital Outputs, or Analog Output) is shown as selected, switch to another Preset and then select the correct Squeeze Preset, and then check Squeeze again.
- Open the player dashboard and restart Squeeze player and then check Squeeze again.
- Check you have made the right ‘Backend’ setting at the top of the HQPlayer Config Screen, and at the bottom of the HQPlayer Config Screen
- Check you have made the right ‘Output Mode’ setting at the top of the HQPlayer Config Screen, and at the bottom of the HQPlayer Config Screen
- Check that the sample rate is not set too high for your DAC, or too high for the Digital Output you are using (perhaps reduce the sample rate to Redbook and play a Redbook file to check).
- Please book a Remote Support Session.
- Please book a Remote Support Session, and we will connect remotely to investigate the problem for you.
